How can one be sure that pujas are really performed as requested?
That's a great question. We understand your concerns about the service and hope that we are able to convince you on the authenticity of the services offered through our site.
Firstly as you probably know, we were the first to start a service of this kind and this is the reason that Silkrouote Indchem, the investment arm of the Sanmar Group, a highly respected industrial house in South India has joined this venture. A few months after we started the service in the year 2000, there were about 14 sites who replicated the idea. Now after all these years only a few of them continue offering the service, and of course, new ones do crop up now and then. The only service that has been consistent threoughout this period is Saranam.com.
With regard to how we assure authenticity through our service, as you probably know, with every puja order we send the puja receipt that is given at the temple. This is the only proof that we can offer as far as pujas at temples are concerned as nobody is allowed to videograph or photograph the puja being performed at the sanctum or the presiding deity at the temple. The concept of a reciept for the puja is more common in temples in South India and is absent in most North Indian temples and a few South Indian Temples too. In such cases we have mentioned on the site that we will not be able to send you a receipt from the temple so that you know this upfront.
Establishing authenticity is more convenient for homams, as we are allowed to videograph the homams and the video is sent through We Transfer Despite these measures, we've had customers who would like to see first hand whether this service is really being done or not and they had sent their friends or relatives to check up at the temples where they had ordered a puja and were convinced when they saw that it was being done. Incidents like this only helped us establish the authenticity of our service during the first few months of operation. We are not the kind of people looking for short term gains by playing around with the relegious sentiments of people. We have been able to sustain this business inspite of many obstacles due to the support of our investors and the faith and goodwill of our customers all over the world for the past so many years.
To keep your offerings safe, we use good quality packaging material. You can be assured of the authenticity of the offering and the puja. Customer satisfaction is paramount at Saranam.com and we take this very seriously.
If for any reason you feel you are not satisfied with any part of the order process from placement till fulfillment, Saranam.com will refund the entire amount you spent on the order – no questions asked.