Shipping cost will be based on product weight and shipping country. To find out when you will receive an item, you need to consider the availability of the items your customer is ordering as well as the shipping option your customer selected. All books, CD's and puja items are sourced locally and are usually available for shipping within 2 days. We will let your customer know immediately if these items are unavailable. Offerings for the pujas performed at temples in and around Chennai will be shipped on the day the pujas are performed. For pujas performed outside Chennai, the offerings usually take around 2 days to reach Chennai and are then shipped. In any case, the offerings will reach your customer 7-10 days from the date of shipment. If your customer is ordering from India or would like the offerings to be shipped to an address in India, it normally takes between 5-7 days for the shipment to be received.
Multiple-item orders are held for shipment until all items are available unless your customer chooses to inform us through mail to ship, as items become available. (For instance, if you order three items, and two have an availability of 24 hours while one has an availability of 2 to 3 days, your order will be shipped in 2 to 3 days.) You may be subject to import duties and taxes, which are levied once the package reaches your country. This is not applicable to offerings of the puja but will be for all other merchandise purchased at Saranam.com. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact the local customs office for further information. Additionally, when ordering from Saranam, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.